its pretty bad when my own RSS reader classifies my personal blog as a ‘dinosaur’ feed. i blame twitter. so what prompts me to go all jurassic park and resurrect this bitch from the dead? shit ass products and customer service.
i’m shot calling two suckers today.
1. Belkin. You suck and caused me serious heart palpitations today. I’ve been looking to use up an eight month old Future Shop gift card and decided to do so on a car charger/FM transmitter for my new iPhone 3GS. Selection at at FS was weak so I ended up with a Belkin Tunecast. I’m a tech geek so as
soon as I get out to the car I rip open the ridiculous packaging and put it to use. I connect the iPhone, stick it in to the power socket and start the car. The iPhone’s screen instantly goes dead… WTF. Try every trick I know to restart the iPhone and nothing. Its done. Fried. Thanks. Hope that $0.02 cents you saved by leaving out a fuse bumped your share price higher. Assholes.
2. Rogers. Get your shit together. You know what happened last year when you launched the iPhone. You’re supposed to learn from your mistakes. Instead, all the same shit that went wrong last year went wrong again this year. Called in to HUP my iPhone. That was easy. Actually getting the phone? Yeah right. 3 days later, call in 3 times, each time I get a different answer.
“It’s shipped but there’s no tracking number.”
“Its in processing, it’ll be there in three days.”
“Sorry, there’s no order in the system.”
I gave up and pursued other avenues. I hear on HowardForums that people are still waiting weeks after the launch and don’t expect to get anything until mid-July.
But despite my nom de code, i can’t leave on sour note so i’m gonna give props.
Apple. You guys have saved my bacon 3 times in the last month. To the kids at the Apple Store Pacific Centre…much love.
1. You replaced my out of warranty Macbook casing after it cracked. Yes I know it was a ‘known issue’ but you made it simple and painless.
2. You rescued me from Rogers’ bullshit. You were able to HUP my iPhone despite the dubious status of my Rogers’ account due to their f’d up order system. In and out in 20 minutes, no muss no fuss. Dara, you killed it. Thanks.
3. You saved me from Belkin’s piece of shit Tunecast. Squeezed me in on a busy Saturday without a reservation and replaced my phone.
Phew. That’s a long post. Sorry.

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